As FintechOS customer, you will have access to intimate support services especially designed to help you achieve the maximum return of investment in our platform. We provide complete, dependable, fully-integrated services 24/7 when you need it, where you need it and how you needed. Please find out below and choose the right support package that fits best your business growth needs.

Support Package Standard Premium Platinum
Knowledgebase Access
Defect Resolution and product release information
Availability 9 to 5 24/5 24/7
Availability by email
Availability by phone
Hours response time for Critical incidents (Priority 1) 4 2 1
Hours response time for Major incidents (Priority 2) 24 16 4
Hours response time for Medium incidents (Priority 3) 48 24 24
Hours response time for Minor incidents (Priority 4) 80 80 80
Online Issue tracker
Hot Fixes on FintechOS
Number of support requests per year 48 unlimited unlimited

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