Customer Success Director Western Europe

Posted 3 weeks ago

FintechOS, already a major disrupter in the financial services market are looking for a passionate and engaging Customer Success Director to cover Western Europe.

The Role

  • Ultimate responsibility for the customer success of our Western Europe based customers
  • Aligning and ensuring execution of a 24/7 Customer Success delivery programme to FintechOS’ customers; developing innovative processes and approaches that help meet high customer satisfaction targets while enabling the organisation to scale to support a rapidly growing customer base
  • Aligning the service to the larger FintechOS product direction; developing strategies to increase the long term value of the Customer Success service
  • Ensuring that key issues are escalated effectively, engaging directly with customers, raising awareness within Engineering and Sales of problems with high customer impact, and championing resolution of these issues in a timely manner
  • Sponsoring a robust strategy for employee onboarding, career advancement, and customer engagement experience within the Customer Success function
  • Promoting a connected team approach that creates a seamless Customer Success experience for FintechOS’ customers, aligning around a common support vision
  • Regular travel throughout Western Europe

Technical Requirements

  • Bachelors degree required, 10+ years experience
  • Technology-as-a-service, on-premise Customer Success experience
  • Knowledge of the fintech industry is preferred
  • Effective communication and interpersonal skills
  • Superior verbal, written, presentation, and facilitation skills
  • Proven collaborative leadership skills, professionalism, and the ability to guide and motivate others
  • Experience developing staff to be more effective and capable, from onboarding new hires through building their expertise
  • Ability to build a community of Customer Success team members to integrate the roles and locations to a common deliverable
  • Proven ability to manage multiple priorities
  • Ability to collaborate with all levels of management

FintechOS is a high-tech company delivering a technology-as-a-service platform for banks, insurance companies or enterprise financial service organisations who need to accelerate innovation, drive growth and retain customers through digital transformation processes.

With EUR 10 Billion managed assets portfolio and constantly ranked among the most important fintech players, FintechOS is trusted by Tier 1 Banks and top Insurance companies for its go to market solutions based on innovative customer centric products.

Client portfolio includes Scotiabank, AON, ERSTE, Vienna Insurance Group, Orange Bank, Hyperion Insurance Group, TBI Bank, NN/Idea Bank.

FintechOS were recently accepted a place on Microsoft’s high growth start-up accelerator programme to co-sell to enterprise customers.  FintechOS have also positioned a strategic alliance with AWS and have developed a Tier 1 eco-system to help drive growth and success.

This is a very exciting time to be an early joiner for a hypergrowth start-up.
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