Engagement Manager

Who we are in a nutshell

👋🏻 Hi, we are FintechOS! We are the global leader in fintech enablement, with a mission to make fintech innovation available to every company. The FintechOS platform simplifies and accelerates the launching, servicing, and expansion of financial products and services, helping businesses recognize value up to ten times sooner than with other approaches: with FintechOS, banks, insurance providers, and other companies can get up and running with new financial solutions in as little as 12 weeks.

What you’ll be doing

· Support the Customer’s program director by overseeing the delivery of their vision for the program

· Manage the overall engagement and relationships with Customers on a work program. This requires working closely with the most senior stakeholders

· Work with Sales to win client business and create plans and approaches for delivery of desired customer outcomes

· Support and coach Delivery Managers to co-ordinate planning to ensure the successful delivery of the agreed program vision

· Manage dependencies of varying complexity, potentially planning and feeding into larger programs and portfolios

· Remove blockers and manage risks, commercials, budgets, billing and people

· Balance objectives and can redeploy people and resources as priorities change

· Responsible for understanding, managing and communicating between complex stakeholder groups, balancing priorities

· The primary escalation points for the program must have an awareness of the bigger picture

Requirements:

· Program planning and management

· Knowledge of both waterfall and agile methodologies

· Delivery of software on customer-facing projects. Ideally multi-platform delivery of customer-centric software solutions

· Mentoring and coaching people and teams

· Working with, and influencing, both delivery team members and wider stakeholders at all levels of an organization, particularly senior levels

• Our culture
  • We are a highly motivated bunch of people, taking on a huge technical challenge in one of the biggest industries in the world. We’re fully aware that the impact of our work can be felt by hundreds of millions of people around the world.
  • At FintechOS, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers.
  • We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other wonderful characteristics that make us different.
• Quick Facts
  • We are a venture-backed business co-headquartered in New York and London
  • We have an extensive list of international clients already under our belt, serving customers in North America and Europe.
  • Our customers range from global strategic companies like Groupe Société Générale, Admiral Group, and BPCE Oney, to game-changing players like Vibrant, eMag, and Howden
  • Our partners include both niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PWC.