UNIQA Insurance Group. 100% automated digital process.

Transforming the digital customer experience with real-time processes and OCR technology to automate household, motor, travel and liability insurance policies.

100%digital quote & bind and underwriting

70%reduction of sales cycle time

70%reduction in processing time

The Challenge

UNIQA Group is one of Europe’s leading insurance groups, serving 10 million customers. To remain relevant to modern consumers, they had to transition from manual, paper-based quote & bind and underwriting processes to a 100% automated digital process that transformed the digital customer experience.

Solution

Using FintechOS technology, UNIQA automated and digitised household, motor, travel, liability insurance with real-time processes and OCR technology, facilitating BYOD (Bring-Your-Own-Device) policies as well. Our solution integrated with all their brokers’ systems (web services), enabling brokers to obtain a direct and real-time quotation. Empowering sales agents to subscribe a policy from any device in a single customer meeting.

In addition, a Digital Sales Agents Toolkit, in order to sustain UNIQA’s agents in providing a seamless experience for their Customers, having in one single place all the digital instruments for they day to day activities.

We constantly focus on solutions which help us enhance the experience and generate value for our customers, using technology to improve efficiency.”

Lidia Dragan – Underwriting Director Uniqa