UNIQA Insurance Group. 100% automated digital process.
Transforming the digital customer experience with real-time processes and OCR technology to automate household, motor, travel and liability insurance policies.
Transforming the digital customer experience with real-time processes and OCR technology to automate household, motor, travel and liability insurance policies.
100%digital quote & bind and underwriting
70%reduction of sales cycle time
70%reduction in processing time
UNIQA Group is one of Europe’s leading insurance groups, serving 10 million customers. To remain relevant to modern consumers, they had to transition from manual, paper-based quote & bind and underwriting processes to a 100% automated digital process that transformed the digital customer experience.
Using FintechOS technology, UNIQA automated and digitised household, motor, travel, liability insurance with real-time processes and OCR technology, facilitating BYOD (Bring-Your-Own-Device) policies as well. Our solution integrated with all their brokers’ systems (web services), enabling brokers to obtain a direct and real-time quotation. Empowering sales agents to subscribe a policy from any device in a single customer meeting.
In addition, a Digital Sales Agents Toolkit, in order to sustain UNIQA’s agents in providing a seamless experience for their Customers, having in one single place all the digital instruments for they day to day activities.
Lidia Dragan – Underwriting Director Uniqa