UNIQA – Transforming the digital customer experience with 100% automated digital processes

100%

full digital
customer journey

470K

digital insurance
customers

70%

reduction in
processing time

The Challenge

Despite its established position in the market UNIQA executives realized that slow internal processes and the lack of a modern customer experience were a barrier to future growth.

Many processes within the quote & bind process were still paper-based and required error-prone manual data entry. The underwriting approval process was also largely manual and relied on communication with brokers over email and phone calls, causing a lack of traceability as well as a general lack of speed.

Solution

Using the FintechOS Northstar platform UNIQA digitized and automated the quote & bind and underwriting processes. These now integrate directly with the systems used by their network of agents and brokers to provide an omnichannel and fully paperless workflow.

The solution combines a Product Catalogue, an Underwriting Engine, and Risk Management Modules to provide fully digital insurance products on the Northstar platform. The new digital products offer real-time validation of product eligibility, pricing rules, underwriting rules, and are integrated with underlying core systems and performance analytics.

Key achievements

route 70%

Reduction in sales cycle duration and processing times.

bar 100%

Seamless digital integration with agent and broker channels.

lines 100%

Elimination of paper-based processes with process automation.

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