38% of customers drop out of the onboarding process frustrated by the volume of information required on paper. Digital-first customers expect simpler, quicker and more flexible interactions.
Traditional in-branch on-boarding is time consuming, full of repetitive tasks that can generate human errors. These can be automated to enable cost reduction and revenue increase.
Purely digital players that provide great customer experience put pressure on traditional institutions, that can meet digital client expectations only by adopting new technologies.
A fully digital onboarding process simplifies the potential customers’ access to financial instruments while reducing the processing time and cost for financial institutions. FintechOS orchestrates the whole digital onboarding process with a dedicated end-to-end solution that comes with powerful pre-built AI technologies, optimized to speed up onboarding in less than 10 minutes. With FintechOS, you can:
in just 10 minutes, with intuitive interfaces and frictionless data collection
from the beginning of the relationship by offering personalized products
and verify their identity with high level of security and low level of risk
with automated compliance check, to react on the spot to your business needs
The system collects the potential client’s data and identification documents and checks the accuracy of the information through OCR (Optical Character Recognition). The data is automatically extracted and verified for authenticity against the customer’s ID (passports, driver’s licenses or national ID cards). FintechOS provides a customized and ready-to-use front end to capture any necessary additional customer static data.
The digital onboarding process can be started from any Internet connected device (smartphones, tablets, laptops), anytime, anywhere.
The potential customer can easily upload or scan the identity card with the built in camera of any smartphone / tablet / laptop or other internet-connected device for ID OCR process.
Fully customizable additional fields can be manually filled in. The email address is used to resume process if the customer interrupts it before finalizing the onboarding, and for sending the e-contract.
The anti-impersonation step ensures that the customers are “who they say they are”. The system checks if their identity matches the identity indicated on the documents and the data they have submitted. FintechOS covers both Knowledge-Based Authentication (mainly used in UK) and Facial Recognition methods, using advanced AI facial recognition techniques to compare photo and video from smartphone built-in camera and ID documents.
After the customer starts the video call, in the back-office platform the call center agent picks the call up from a queue, to start the anti-impersonation verification.
The call center agent follows the steps of the onboarding process, starting with OCR ID verification. Name, PIN, SSN, place of birth, issuing and expiry date, address, can be edited.
Any additional fields (like physical address or other custom fields) are filled-in by the call center agent together with the customer, according with the onboarding scripts.
The risk and compliance verification is performed by running background checks on inputted static data like name, gender, date of birth, country of residence, or nationalities. The KYC verification will assess the potential risks a customer could represent by evaluating the source of income or occupation. Based on the final score, the call center agent can validate or stop the onboarding process.
The call center agent can fill in information like professional occupation, source of income to complete the risk assessment and the KYC verification process
Based on the final score, the call center agent can decline the onboarding by clicking the failed button, or can accept the onboarding by checking the passed button.
The system will automatically place the customer in a queue for electronically signing of the digital contract and for sending the digital contract via email.
The electronic signature ensures that a contract is duly signed between the customer and your institution. FintechOS provides powerful built-in electronic signature services provided by the most well known suppliers.
After the video call is passed, the customer receives the request for consents. Any type of consent can be customized and can be signed electronically.
After clicking for signing, the customer receives the terms and mandatory conditions to be accepted for receiving the qualified signature certificates.
An SMS is sent on the customer’s phone number with theone time password for the digital signature and qualified certificate. The customer receives a link for opening and downloading the contract via email.
Orchestration is the key element of the entire process, that enables a smooth, transparent and delightful experience for the customer. FintechOS orchestrates the whole digital onboarding experience with a dedicated end-to-end solution that comes with pre-built technology components, carefully tested and optimized to speed up the process in less than 10 minutes.