FintechOS has implemented a 100% digital solution at OTP Bank for onboarding new customers and for internet banking services

With this, OTP Bank continues to develop tools and services tailored to the “new normal” and improve the overall customer experience on both digital and conventional channels.

Bucharest, October 6th – FintechOS, the global technology provider for banks, insurance and financial services companies, has created and implemented a digital onboarding solution for OTP Bank Romania.

With this, OTP Bank continues to develop tools and services tailored to the ‚new normal’ and improve the overall customer experience on both digital and conventional channels. The first product available through this fully digital channel is the LeZero Package, which consists of a current account (in lei), a Mastercard debit card, and Internet and Mobile Banking services, all with zero costs to the user if the necessary sign up conditions are met.

Customers no longer have to visit the bank branch in order to open an account with access to a card and internet banking services.

Video identification of customers who enrol and carry out operations in the OTP Bank system is performed by certSIGN operators, a provider of Trusted Services. CertSIGN and FintechOS have recently entered into a partnership to provide banks with a complete, secure and certified solution exclusively for the digital environment.

Constantin Mares, Executive Director at OTP Bank Romania, said:

“The context in which we find ourselves led us to accelerate the projects that enable remote interaction between OTP Bank and its customers. The launch of this fully digital channel, accompanied by a number of benefits for the customer, in such a short time, is a real achievement. For the upcoming period, we plan to adopt other solutions to meet the new needs and expectations of our consumers. Together with FintechOS, we will continue the digital transformation of our bank.”

“In the digital economy, where most businesses and consumers are migrating, bank customers expect products and services to be immediately accessible and tailored to their needs”, says Andrei Gaman, Regional CEE Director at FintechOS.

“Investments in integrated, turnkey solutions – such as the one we developed for OTP Bank – will increase, the trend being accelerated by the pandemic. We are honoured by the trust placed in us by OTP Bank, and we aim to live up to this trust by delivering results”.

OTP Bank’s strategy envisages the development and organic growth of the bank over the next four years, with a tight focus on customers. To execute its strategy, the bank has launched an extensive program called Apollo. The transformation will be enabled by a new way of working defined by responsiveness, adaptability and agility. The bank’s efforts as part of this program will focus on creating a harmonious combination of traditional banking channels and new, dynamic digital ones.

The challenges and complexity of this project required relevant expertise and good knowledge of the bank’s business and IT processes, which were delivered by Deloitte consultants.

In June, FintechOS launched the most recent update of its technology – FintechOS 20.R2, designed to help financial services organizations respond quickly to the demands of the COVID-19 crisis. The banks and insurance companies with which FintechOS has ongoing projects can now launch products and services in a very short time (6-8 weeks), on all channels, and in a fully automated and customized way.

Recently, FintechOS announced a partnership with certSIGN to offer banks the ability to check the identity of their customers remotely, to process their data, and also to carry out end-to-end operations for both individuals and SMBs – from onboarding new clients to e-signature of documents necessary to completing credit application processes.

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About FintechOS

FintechOS (www.fintechos.com) provides financial institutions from more than 20 markets, on four continents, with access to state-of-the-art technology that accelerates the digital transformation of customer interactions.

FintechOS’s core technology allows financial services providers to redefine the customer experience, offering them a complete digital journey through intelligent automation of digital processes. The products and experiences are hyper-customized for each customer.

Recently, FintechOS was recognised as The Hottest European Fintech Startup of the Year, according to a jury of reputed tech founders, investors and journalists. The title was awarded for the way FintechOS is “helping banks and insurers accelerate digital transformation and build end-to-end digital products in weeks rather than months. In 24 months, FintechOS onboarded 40+ Financial Services clients across the world, with $25bn under management, and opened offices in London, Amsterdam, Vienna and Bucharest.”

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