Senior Support Engineer

Full time
1 month ago

Our Mission.

We believe easy access to finance is as essential as electricity, water and education. It’s essential for all our lives to prosper. Creating highly personalised financial solutions can make an unimagined difference to everybody, everywhere. From disruptors, entrepreneurs and start-ups to traditional players and governments.

For us, financial technology is freedom.

Our Culture.

Be different. Be brave. Be human.

A company is nothing without the right culture to deliver a mission. We think different. Work different. To deliver a different more innovative approach. We do this by being brave. We encourage everyone to be bold in how they solve things. Not to be afraid. It impacts everything and everybody. And gives real conviction to everything we do.

But we must be human. To help transform the lives of everybody.

Our Technology.

Our highly automated technology, opens the door for financial services to be consumerised like a retail service or FMCG. Unleashing the true potential of existing systems to deliver personalised digital journeys. To do this FintechOS have a hub of 20+ pre-packed automation processors, 150 integrated data sources and 50+ open source apps, ready to go. These APIs and core product business solutions work with Salesforce, Adobe, Oracle and other proven tools. Automating this layer with FintechOS technology delivers intelligent business automation in weeks, not months or even years.

Paving the way for unprecedented financial inclusion and an open financial services market.

Our Growth.

Already, millions of people globally are successfully consuming hyper-personalised products and services using FintechOS technology. In only 24 months we’ve onboarded 40+ clients across the World, have $25bn under management, and opened offices in London, Amsterdam, Vienna, Copenhagen and Bucharest.

With plans to expand East and West in 2020.

The Role

  • Understand the requirements of our partners/customers, reproduce their environment and conduct internal tests for finding the root cause of an issue;
  • Solve technical product issues and questions that our customers, resellers and partners report to us. You will communicate directly with them using our Service Desk tool;
  • Keeping customers/partners happy with prompt responses and excellent communication;
  • Collaborate and work closely with the development teams of the platform to solve issues in a timely manner;
  • Reporting product issues to development teams;
  • Ability to gather feedback from our partners/customers for improving our platform or our technical documentation.

Technical Requirements

  • Bachelor’s Degree in software technologies or related field;
  • 5+ years’ experience in software testing / 3+ years’ experience in software development / 5+ years’ in technical support;
  • Written and verbal fluency in the English language;
  • Excellent analytical, debugging, problem-solving and root-cause analysis skills;
  • Familiarity with software debugging tools and protocols (e.g. Fiddler);
  • General knowledge about Agile Methodology;
  • General knowledge about: DataModels relationships, Software application architecture (ex. web architecture), SOAP and REST services, Deployment technologies;
  • RAD (rapid application development) platforms Summary knowledge about: Java Script, CSS, HTML, SQL, UX design
  • Ability to work with tools like: JIRA Service Desk, Slack, Microsoft Tools

What you can expect from everyone of us.

Every company claims to be a great place to work. Why wouldn’t they? But it’s about so much more than a creative office, free cereal and the receptionist’s dog. So feel free to call or WhatsApp any of us. Hear how friendly we sound. How passionate we are. And what we love doing. You’ll quickly get a feel for us. We’re human after all.

Job Features

Job CategoryDevelopment

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