Technical Support Director, Europe

Full time
1 month ago

Our Mission.

We believe easy access to finance is as essential as electricity, water and education. It’s essential for all our lives to prosper. Creating highly personalised financial solutions can make an unimagined difference to everybody, everywhere. From disruptors, entrepreneurs and start-ups to traditional players and governments.

For us, financial technology is freedom.

Our Culture.

Be different. Be brave. Be human.

A company is nothing without the right culture to deliver a mission. We think different. Work different. To deliver a different more innovative approach. We do this by being brave. We encourage everyone to be bold in how they solve things. Not to be afraid. It impacts everything and everybody. And gives real conviction to everything we do.

But we must be human. To help transform the lives of everybody.

Our Technology.

Our highly automated technology, opens the door for financial services to be consumerised like a retail service or FMCG. Unleashing the true potential of existing systems to deliver personalised digital journeys. To do this FintechOS have a hub of 20+ pre-packed automation processors, 150 integrated data sources and 50+ open source apps, ready to go. These APIs and core product business solutions work with Salesforce, Adobe, Oracle and other proven tools. Automating this layer with FintechOS technology delivers intelligent business automation in weeks, not months or even years.

Paving the way for unprecedented financial inclusion and an open financial services market.

Our Growth.

Already, millions of people globally are successfully consuming hyper-personalised products and services using FintechOS technology. In only 24 months we’ve onboarded 40+ clients across the World, have $25bn under management, and opened offices in London, Amsterdam, Vienna, Copenhagen and Bucharest.

With plans to expand East and West in 2020.

The Role

  • Aligning and ensuring execution of the 24/7 delivery of Technical Support to FintechOS’ customers and partners; developing innovative processes and approaches that help meet high customer satisfaction targets while enabling the organisation to scale to support a rapidly growing customer base
  • Aligning the service to the larger FintechOS product direction; developing strategies to increase the long term value of the service
  • Ensuring that key technical issues are escalated effectively, engaging directly with customers where needed, raising awareness within Engineering and Sales of product problems with high customer impact, and championing resolution of these issues in a timely manner
  • Sponsoring a robust strategy for employee onboarding, career advancement, and customer engagement experience within the Technical Support function
  • Promoting a connected team approach that creates a seamless support experience for FintechOS’ customers, aligning around a common support vision
  • Travel as needed to ensure a tightly-aligned organisation

Technical Requirements

  • Bachelors degree required, 10+ years experience
  • Technology-as-a-service, on-premise support experience
  • Knowledge of the fintech industry is preferred
  • Effective communication and interpersonal skills
  • Superior verbal, written, presentation, and facilitation skills
  • Proven collaborative leadership skills, professionalism, and the ability to guide and motivate others
  • Experience developing staff to be more effective and capable, from onboarding new hires through building their expertise
  • Ability to build a community of Technical Support engineers to integrate the roles and locations to a common deliverable
  • Demonstrated creativity and analytical ability
  • Proven ability to manage multiple priorities
  • Ability to collaborate with all levels of management

What you can expect from everyone of us.

Every company claims to be a great place to work. Why wouldn’t they? But it’s about so much more than a creative office, free cereal and the receptionist’s dog. So feel free to call or WhatsApp any of us. Hear how friendly we sound. How passionate we are. And what we love doing. You’ll quickly get a feel for us. We’re human after all.

Job Features

Job CategorySupport

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