Introducing FintechOS Northstar, the customer-centric insurance platform

Make products smarter, reduce costs and build end-to-end digital journeys with the Northstar Insurance Suite from FintechOS.

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Trusted by 40+ institutions around the world

Propelling Insurance forward

The insurance industry is in the middle of a radical, digitally driven shake-up. Insurers are facing intense pressure to modernize their systems while reacting to market demands and changing customer behaviours. The insurance market is in desperate need of a straight-forward and continuous innovation approach. Introducing the Northstar Insurance Suite from FintechOS.

Click on the blocks in the diagram below and discover what Northstar can do for you.

To make insurance more personal, smarter and faster, access to customer data is needed at every interaction. FintechOS Northstar is designed and built to be the real customer-centric platform for insurance. It allows insurers to rapidly build smarter products, provide market-leading customer experiences and deliver personalized interactions. Northstar allows insurers to quickly create value through a combination of pre-built functionality, configurable customer journeys, all supported with low-code innovation.

Partners
Employees
Customers
Agents and Brokers
Third Parties

Engagement Channels

Partners

Contact Center

IoT Devices

Portals

Mobile

API Gateway

Chatbots

FintechOS Ecosystem Hub

Customer Journeys

Automation Blocks

FintechOS Evolutive Data Core

FintechOS Innovation Studio

Create value quickly and innovate continuously

Northstar’s Innovation Studio gives business users the ability to create products and services as well as end-to-end digital customer journeys for processes ranging across the whole insurance lifecycle. As a low-code design studio, it works across all layers of the Northstar platform, from the Digital Engagement Layers through to the FintechOS Evolutive Data Core.

Using a combination of pre-built journeys together with out-of-the-box functionality provided through modular Automation Blocks, customer journeys can be assembled in a fast and reliable way.

With the Northstar Innovation Studio, you’re empowered to bring unique offerings to market faster than ever before.

What makes Northstar different

The benefits of choosing a customer-centric data-driven platform that encourages continuous innovation

Put your customer first

The availability of customer data at every interaction will allow you to organize around the client and create a truly personalized experience for all your customers, not just some.

Ecosystem Advantage

Use data and services from an ecosystem of third-parties to enhance your own product offerings and to offer the latest innovations to your customers sooner.

Shorten time-to-market

Build end-to-end digital customer journeys with our modular Automation Blocks to shorten your time to market while still benefiting from stable and proven FintechOS quality.

Reduce burden on IT

Give control back to your business teams and reduce your reliance on IT with our low-code Innovation Studio. Self-service will speed up innovation and allow you to tailor existing customer experiences or design new ones.

Break the transformation paradigm

With the Evolutive Data Core you continuously expand the business information you capture and act upon. Big overhauls are no longer needed and you can move away from your legacy systems at your own pace.

Continuous innovation

With both traditional banking data and customer data in one place, analytics can finally deliver on their promise. The flexibility of Lighthouse allows you to apply those insights through self-service immediately.

Customer Journeys - Design for convenience

Use FintechOS’ Northstar to craft customer journeys that meet your client needs and provides experiences that surpass their expectations.

Comprehensive

Customer Journeys span all layers of the platform, from the Evolutive Data Core to the Digital Engagement Layers

Flexible

Customer Journeys are orchestrated and customized with the Innovation Studio.

Connected

Customer Journeys can be exposed in third-party engagement layers too and can use ecosystem data and services

fintechos-northstar-customer-journeys-design-convenience

Launch new ventures with FintechOS Lean Core

FintechOS Lean Core offers insurers the opportunity to launch new ventures faster. The Lean Core allows companies to operate a full-stack for just the products and services they want to start with, without running into scaling problems later on.

6-8 weeks tactical roll-outs on top of existing core systems
Extensive digital layer providing personalized products and consumer experiences on top of existing core systems
fintechos-northstar-full-stack
End-to-end digital insurance products orchestrated through a customer-centric, cloud-based platform

Who is Northstar for?

Health Insurance

Improve the quality of your digital experience across all distribution channels. Personalize your products, provide flexible benefits for your customers and play an active role in their future health.

Life Insurance

Step away from your legacy systems and respond faster to market and regulatory challenges. Automate underwriting and increase the sophistication of your pricing. Innovate with the latest insurtech offerings and bring new forms of coverage to market faster.

Property and Casualty

Launch new products in weeks, not months. Increase efficiency and reduce workloads for staff by creating end-to-end digital customer journeys. Improve customer satisfaction and loyalty by reducing the speed of settlement for Claims. Digitize underwriting and create more value with enhanced data analytics.

Real ROI for every team

Product

Northstar gives you the ability to innovate continuously. You can bring new forms of coverage to market more quickly than ever. You can proactively respond to market conditions without being held back by legacy systems that can’t keep up with the pace of product innovation.

  • Reduce time-to-market
  • Personalise products
  • Create customer journeys

Distribution

Provide faster and more convenient ways for Agents and Brokers to interact with your company through digital channels. Enable automated decisioning to rapidly onboard new customers.

Launch new digital journeys direct to customers and through bespoke branded website or portals with partners.

  • Multiple data enrichments
  • Rapid deployment across different channels
  • Rating and pricing at customer/benefit level

Operations

Create intuitive customer digital journeys to avoid unnecessary calls into contact centre teams. Eliminate paper-based processes with advanced workflow management and case management, significantly improving efficiency across Operations teams. Guided processes allow for shorter training programs for onboarding new colleagues.

  • Improve customer satisfaction metrics (NPS, CSAT)
  • Increase efficiency and processing rates
  • Accelerate training times and reduce colleague attrition

Claims

Enhanced digital functionality enables you to improve the customer experience and engagement, and ultimately reduce time to settlement. Supplier allocation and management can be optimized through advanced workflows and integrations.

  • Digital FNOL and claims assessment
  • Automate supplier management tasks
  • Advanced workflow management and integrations with 3rd parties

IT

Northstar enables you to think beyond managing your legacy infrastructure and build a bridge to the latest technologies. Support your business with true innovation and focus on building new technology instead of maintaining out of date systems.

  • Integrated data from existing infrastructure
  • Build customer journeys faster with modular Automation Blocks
  • Benefit from ecosystem functionality

Underwriting

Integrate data from new sources to support smarter underwriting capabilities. Experiment with AI, telematics and real-time underwriting, enabling the development of innovative products.

Navigate future challenges using automation and a sophisticated rule engine.

  • Easily integrate new data sources
  • Tap into new insights enabling wider variety of risk coverage

Our platform supports more than 40 clients across the globe.

We enable insurers of all sizes to become customer-centric and create unparalleled customer experiences.

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