OMNIASIG accelerates digital transformation of their health insurance LoB in partnership with FintechOS
FintechOS re-engineered its technology during the pandemic to deliver end-to-end customer experience digitisation at speed.
Bucharest, June 29 2020 – Leading insurer OMNIASIG, part of Vienna Insurance Group and FintechOS, a global provider of technology for the digital transformation of banks, insurance companies and other financial services organisations, has completed the first stage of Omniasig’s digitisation of its health insurance products and services. The partnership between Omniasig and FintechOS kicked off in 2019.
· Omniasig implemented and automated several processes on their recent launch health insurance services, including its recently launched product, OMNI+
· Omniasig digitised the following activities and processes: the internal management of its offers and policies, the management of its portfolio and customers, claims management, customer interactions and communication with its suppliers of medical care services;
· The insurer also successfully automated the generation of statistical reports of insurance products and services, with no human intervention at all;
The digitisation and automation of these processes within the health insurance business line will be the foundation of future solutions for customers to manage their policies in a seamless, self-service way, improving access to health services without the need for call-centre interactions.
All of these processes have been digitised with the help of FintechOS technology, which has the ability to integrate data from multiple external sources, as well as to analyse information automatically in a very short period of time.
„Technology helps the customer interact with the insurer’s products and services, and the experience he or she gets can transform the entire emotional relationship between the organisation and the customer, but it can also increase the brand loyalty and induce a positive feeling that the customer can always find a reliable partner within seconds. Nowadays, given that the pandemic has pushed many relationships to the digital space, this connection is more important than ever”, said Teodor Blidăruș, FintechOS’ CEO.
In the past few months, due to the COVID-19 pandemic, banks, insurers and other organisations offering financial services, including those in telco and eCommerce, have experienced a greater need for digital solutions.
The demand for FintechOS solutions has been high, particularly those designed to support online onboarding, setting up virtual branches and online assistance via remote video and co-browsing. FintechOS’s cloud-native technology has been built to enable the rapid and tailored deployment, massively reducing the time to launch.
FintechOS is currently involved in more than 20 projects to deploy omnichannel solutions for banks and insurers in the UK, Central and Eastern Europe, South-East Asia and North America.
OMNIASIG Vienna Insurance Group has been present for more than 25 years on the Romanian insurance market, ranking among the country’s top 3 insurers. Its portfolio includes over 100 insurance products and a wide range of branches nationwide. Omniasig is part of Vienna Insurance Group, a leading insurer in Austria and CEE, with a more than 200-year-old tradition and an A+ Standard & Poor’s rating. Omniasig offers its customers and partners financial stability and deep expertise across all general insurance products and services.
FintechOS (www.fintechos.com) provides financial institutions in 20 markets, on four continents, access to leading-edge technology that accelerates the digital transformation of customer interactions. FintechOS’s core technology allows financial services providers to redefine the customer experience by providing a complete digital journey through smart automation of their digital processes, thus creating hyper-personalized products and experiences for each and every client.
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