The Customer Experience – How Pet Insurance Is Leading The Way

On demand

Duration: 1h

In a hyper-competitive industry where products offered in the space are edging towards a certain level of parity, differentiation through customer experience becomes crucial. It is within this context that the pet insurance industry is leading from the front. Through an enhanced digital strategy, unique self-serving capabilities for customers, and much more, pet insurance provides many lessons from which the entire insurance industry can learn and evolve.