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The Customer Experience – How Pet Insurance Is Leading The Way

The Customer Experience – How Pet Insurance Is Leading The Way

Customer centricity
Customer Experience
Insurance
Red hair woman with cat taking a selfie

On demand

Duration: 1h

In a hyper-competitive industry where products offered in the space are edging towards a certain level of parity, differentiation through customer experience becomes crucial. It is within this context that the pet insurance industry is leading from the front. Through an enhanced digital strategy, unique self-serving capabilities for customers, and much more, pet insurance provides many lessons from which the entire insurance industry can learn and evolve.

Tune in to this webinar to hear how to best optimise your customer experience, and how pet insurance is leading the way.

The agenda will cover:

  • The main factors in the rapid growth of the pet insurance market
  • Revolutionizing the customer journey with a customer-centric approach
  • The key lessons the insurance industry can take from pet insurance

Meet the speakers

Gem Passant

Gem Passant

Head of Customer Experience
ManyPets

Jonathan Philips, Sales Director Insurance UK, FintechOS

Jonathan Phillips

Director – Life & Health Solutions
FintechOS

Al Hadfield

Al Hadfield

UK COO
Pinnacle Pet Group

The Customer Experience – How Pet Insurance Is Leading The Way