Digital Retail Onboarding in CEE – Best Practices and Factors for Success

This eBook explores the state of digital onboarding in retail banking across the Central and Eastern Europe (CEE) region:

• Insights into the current state of retail banking in CEE
• Practical examples of digital onboarding done right (Luminor Bank, Tatra Banka, UniCredit)
• Best practices for ensuring a successful onboarding process
• How FintechOS can help banks create a frictionless experience for new customers

Banks in Central and Eastern Europe (CEE) have been investing heavily in digitization for many years – and the recent global pandemic has accelerated the process. The number of people in CEE that have accessed one or more online services has risen by 15% since the start of the pandemic, according to McKinsey.

Yet, banks are losing an estimated €5.7 billion every year due to poor customer onboarding, with 63% of Europeans reporting that they abandoned a bank sign-up process in 2020 — based on research by Signicat.

Onboarding is an essential aspect of any digitization process. Building customer-centric, data-driven and easy-to-use journeys can enable banks to gain new users and measurable ROI. This eBook provides best practices for digital onboarding across the CEE region.