Digital Retail Onboarding
whitepaper

Digital Retail Onboarding in CEE – Best Practices and Factors for Success

Digital Retail Onboarding

This eBook explores the state of digital onboarding in retail banking across the Central and Eastern Europe (CEE) region:

  • Insights into the current state of retail banking in CEE
  • Practical examples of digital onboarding done right (Luminor Bank, Tatra Banka, UniCredit)
  • Best practices for ensuring a successful onboarding process
  • How FintechOS can help banks create a frictionless experience for new customers
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Banks in Central and Eastern Europe (CEE) have been investing heavily in digitization for many years – and the recent global pandemic has accelerated the process. The number of people in CEE that have accessed one or more online services has risen by 15% since the start of the pandemic, according to McKinsey.

Yet, banks are losing an estimated €5.7 billion every year due to poor customer onboarding, with 63% of Europeans reporting that they abandoned a bank sign-up process in 2020 — based on research by Signicat.

Onboarding is an essential aspect of any digitization process. Building customer-centric, data-driven and easy-to-use journeys can enable banks to gain new users and measurable ROI. This eBook provides best practices for digital onboarding across the CEE region.

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fintechos-trend-up-icon 63%

of Europeans abandoned financial applications in 2020 – 23% more compared to 2019

fintechos-personal-loan-origination-branch-icon €5.7

billion is lost each year by banks due to poor customer onboarding and abandonment

50%

of survey respondents confirmed they conducted financial transactions digitally

Based on our experience so far in the Central Eastern Europe region, successful onboarding includes several factors: a good strategy, good advice, compliance with local laws and regulations, access to products and great technology.

– Todi Pruteanu
VP Ecosystem at FintechOS
Digital Retail Onboarding

Get insights on digital retail onboarding in the CEE region, including best practices and factors for success.

download the whitepaper