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The ideal mortgage application

The ideal mortgage application

The pandemic presented the mortgage industry with the extraordinary challenge of digitalizing customer-facing processes almost overnight. In this report, learn about best practices for creating a seamless mortgage journey, as well as how to mitigate mortgage providers’ top pain paints.

FintechOS
21 February 2022
Digital Transformation
Innovation
Mortgages
SME Banking
SME Lending
Technology

The ideal mortgage application

How can banks make the customer’s mortgage journey better?

The pandemic presented the mortgage industry with the extraordinary challenge of digitalizing customer-facing processes almost overnight. In this report, learn about best practices for creating a seamless mortgage journey, as well as how to mitigate mortgage providers’ top pain paints. Get your copy now to learn about:

  • Current customer issues in the digital mortgage journey
  • Mortgage providers’ top pain points
  • How to adopt a seamless digital experience
  • Intelligent self-service in the onboarding journey
  • Process automation
  • Leveraging third-party apps to speed up growth

With the global pandemic making social interaction a risky proposition, more and more people have begun spending the bulk of their time in their homes. As a consequence, house prices and property-buying have begun to rise. Mortgage lenders have had to innovate rapidly both in servicing these record levels of origination activities and in adapting to changing customer expectations.

Today, there is a growing impetus to not only transpose but also evolve the entire mortgage journey into a complete online experience that offers a better customer experience while also being efficient and scalable. At FintechOS, we tried to understand the obstacles and pain points from the perspective of both the customer and mortgage provider, and we’ve rounded up some best practices to alleviate the most common pressures and concerns. Enjoy the read!

Homebuying continues to remain a fairly stressful process. It is important for organizations to reimagine customer and employee experience to grow and maintain market share in an increasingly competitive and evolving market. Mortgage institutions should consider digitizing end to end to drive efficiency and profitability.

Greg Klebes

Managing Director with Deloitte Consulting LLP

The ideal mortgage application