The Challenge
BRD, a Societe Generale subsidiary, needed to accelerate its retail digital strategy. Competitors were already winning new customers through modern digital onboarding, and BRD’s branch-dependent model was losing ground. The bank needed to increase monthly current account sign-ups through a fully digital onboarding experience and extend that same digital capability to loan origination for both new and existing customers, with significantly faster time to market.
Solution
FintechOS deployed a unified product operations layer above BRD’s existing core systems, orchestrating customer onboarding and loan origination as configurable, reusable workflows. AI-powered identity verification and document processing accelerated the onboarding flow without requiring changes to BRD’s underlying infrastructure. BRD selected FintechOS for its financial services expertise and the platform’s ability to deliver production-ready digital capabilities on a compressed timeline.
Impact
FintechOS enabled BRD to accelerate its retail digital transformation by simplifying customer onboarding and loan origination through a faster, more intuitive digital experience. By reducing operational complexity and enabling quicker delivery of customer-centric journeys, the platform helped BRD improve acquisition efficiency, shorten time to value, and strengthen satisfaction across key retail interactions.
- Reduction in Onboarding Time
Streamlined onboarding workflows reduced the time to open a new account by 80%, enabling BRD to attract and convert new customers through a fully digital experience.
- Lower Customer Acquisition Cost
By improving the efficiency and effectiveness of digital onboarding, BRD reduced the cost of acquiring new customers while scaling its retail growth strategy.
- Customer Satisfaction Rate
A faster, more intuitive digital experience drove a 95% customer satisfaction rate across onboarding and lending workflows.
