The Challenge
Supporting over 50,000 maritime crew members and more than 600 of the world’s largest superyachts, MHG Insurance needed a scalable way to streamline quoting, underwriting, policy administration, and claims processes across multiple international insurance products.
Operating across complex partner ecosystems and global coverage structures, these lifecycle operations depended heavily on legacy policy administration environments, making change cycles slower and limiting flexibility across enrollment, servicing, and claims workflows.
MHG needed a modernization approach that could unify policy lifecycle operations and support international program complexity while accelerating product change and automation.
Solution
MHG partnered with FintechOS to implement a composable policy operations layer that externalizes product logic, workflows, decisioning, and servicing capabilities from legacy PAS environments.
Using FintechOS Intelligent PAS capabilities, MHG can now:
- Configure and evolve insurance products independently of legacy PAS release cycles
- Orchestrate underwriting workflows across specialty programs
- Digitize broker and partner servicing processes
- Standardize lifecycle operations across multiple insurance propositions
- Introduce automation incrementally across policy servicing activities
Impact
FintechOS enabled MHG Insurance to modernize policy lifecycle operations by externalizing product logic, workflows, decisioning, and servicing from legacy core systems into a flexible policy operations layer. Running alongside existing PAS environments and progressively assuming additional capabilities over time, the platform enabled MHG Insurance to evolve their policy administration model step by step while accelerating product change and automation.
- Preserved Data Integrity While Modernizing Policy Operations
Enabled MHG to evolve policy lifecycle workflows while maintaining full continuity across existing policy records and operational processes.
- Policy Documentation Produced in a Fraction of the Time
Accelerated the generation of policy wordings and documents by moving lifecycle configuration into a reusable operational layer independent of legacy change cycles.
- Scalable Support for Complex International Insurance Programs
Introduced structured support for multiple currencies, languages, and locales — enabling consistent delivery across global insurance environments.
- More Time for Client and Partner Engagement Through Workflow Automation
Automated lifecycle servicing workflows across quoting, onboarding, and policy administration activities, reducing manual effort and enabling teams to focus more time on supporting clients and partners.
