Follow our articles and thought leadership pieces on digital transformation in financial services
There are two sources of evidence to identify the causes of low trust in insurance. The first is the growing wealth of survey data commissioned by insurers. The second is […]
In the decade leading up to the onset of the Covid-19 pandemic, the financial services sector had already been wrestling with fundamental changes to its traditional business models. Driven by […]
The way we interact and surface financial services will change. There is no way back.
Face-to-face-only banking customers are becoming the exception. Only 46% of consumers are expected to go back to “banking as usual”.
Why do insurtechs feel so emboldened to seize market share from incumbents? Robert Hartley, co-founder and CPO of Dinghy, a company providing flexible cover to freelancers, explains why.
Traditional SME banking has no shortage of problems: from inflexible products and rigid processes to customer friction and legacy tech blocking change, there’s a lot to put on the transformation […]
Hyper-personalised technology is key in the years to come. Ruxandra Angelescu, Head of Asirom’s IT Department, explains why.
Trust is the foundation stone of insurance. If providers can not address the crisis in trust, they will continue to fail consumers, and risk being replaced by rivals who can.
