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There are two sources of evidence to identify the causes of low trust in insurance. The first is the growing wealth of survey data commissioned by insurers. The second is […]

Why do insurtechs feel so emboldened to seize market share from incumbents? Robert Hartley, co-founder and CPO of Dinghy, a company providing flexible cover to freelancers, explains why.

Traditional SME banking has no shortage of problems: from inflexible products and rigid processes to customer friction and legacy tech blocking change, there’s a lot to put on the transformation […]

Trust is the foundation stone of insurance. If providers can not address the crisis in trust, they will continue to fail consumers, and risk being replaced by rivals who can.

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