Head of Product Marketing at FintechOS
Head of Insurance UK at FintechOS
Technology trends driving Claims Transformation
71% of surveyed property and casualty insurance customers “would consider switching providers if they had a bad claims experience” - shows a recent Forrester research done in the UK. Traditional claims processes are no longer fit for purpose. End to end digitalisation is needed.
The beginning of 2020 has proved exceptionally difficult. High costs, the risk of human error, fraud or overpayment, and the impact on customer satisfaction and loyalty of ineffective claims processes creates an urgent need for innovation, automation and a business transformation roadmap - including the shift to hyper-personalized Digital Claims Management.