Bridging the Gap: How to Win the Battle for Customer Experience

Seamless, personalized online experiences are vital for customer attraction and retention. According to Bain’s 2023 Research, a 123-point difference in net promoter scores exists between customers receiving personalized financial experiences and those who don’t. While user-friendly Fintech platforms matter, Global Data’s 2023 survey finds established brands and branch accessibility as the top factors driving consumer choice of financial service providers.

Regional banks and credit unions can capitalize on this despite legacy tech and budget constraints. They can compete by prioritizing quality digital journeys and tailored products. Join our webinar to see how you can quickly create smooth digital account opening and loan origination experiences using fintech enablement platforms, KYC, and image recognition. See real examples of pre-built digital journeys that can be easily adapted to your customers and business using no-code/low-code.