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Seamless CX: A Practical Guide to Redesigning Customer Onboarding

Seamless CX: A Practical Guide to Redesigning Customer Onboarding

Customer Experience
Technology
Seamless-CX-A-Practical-Guide-to-Redesigning-Customer-Onboarding-webinar.jpg

Duration: 1 hour

Join us to get exclusive insights into the online onboarding experiences of Dutch banks and Fintech challengers – from a multidisciplinary perspective.

RETAIL BANKING WEBINAR

Watch this insightful session to explore:

  • High-level findings of the EY research on online retail client onboarding at banks
  • A modern, online-only onboarding prototype which highlights relevant perspectives, including UX/UI, usability, cybersecurity, FinCrime, identification and verification and privacy
  • Practical insights on how to design and implement online onboarding journeys
  • Highlights of the wider European context
  • Live Q&A session

FintechOS webinar featuring guest speakers from EY

Join us to get exclusive insights into the online onboarding experiences of Dutch banks and Fintech challengers – from a multidisciplinary perspective. 

Seamless, modern and secure customer onboarding is a critical experience for banks to get right. This has recently become an even greater area of focus, following the introduction of stricter regulations, innovative technologies, Fintech challengers and closure of physical bank branches.

EY has investigated the onboarding experiences of four incumbents and four challengers. They have also taken these lessons on board, and re-imagined and redesigned the onboarding experience.

Meet the speakers

Bernadette Wesdorp

Bernadette Wesdorp

Senior Manager Privacy
EY Financial Services

Boaz Burkunk

Boaz Burkunk

Senior Product Designer
EY VODW

Lysanne Jurjens

Lysanne Jurjens

Senior Manager
EY Financial Services

Wouter van Groen

Wouter van Groen

Senior Manager Technology Risk
EY Financial Services

Adam Stead

Director of Alliances & Partnerships
FintechOS

Catalin Dediu

Catalin Dediu

VP of Product Management
FintechOS

Seamless CX: A Practical Guide to Redesigning Customer Onboarding