Watch this insightful session to explore:

High-level findings of the EY research on online retail client onboarding at banks
A modern, online-only onboarding prototype which highlights relevant perspectives, including UX/UI, usability, cybersecurity, FinCrime, identification and verification and privacy
Practical insights on how to design and implement online onboarding journeys
Highlights of the wider European context
Live Q&A session

FintechOS webinar featuring guest speakers from EY

Join us to get exclusive insights into the online onboarding experiences of Dutch banks and Fintech challengers – from a multidisciplinary perspective.

Seamless, modern and secure customer onboarding is a critical experience for banks to get right. This has recently become an even greater area of focus, following the introduction of stricter regulations, innovative technologies, Fintech challengers and closure of physical bank branches.

EY has investigated the onboarding experiences of four incumbents and four challengers. They have also taken these lessons on board, and re-imagined and redesigned the onboarding experience.