A Framework for Change: The First Step and Beyond
Established banks and credit unions must change to become relevant for the next generation of customers and grow deposits. Our previous webinar described the importance of a change agent to make the case for change. But knowing you need to change and actually changing are two different things (sighs, looking at unused gym membership). In this webinar, we’ll look at how to put change into action, sharing real customer experiences.
Our guest speakers, Brett Hollenbeck from Tower Community Bank and Mike Hughes from FintechOS, will also discuss the following:
- Meaningful change requires a structured approach
- Key organizational roles when working with a technology partner
- Recommendations for measuring and communicating progress
Watch Part One: Banking Services Reimagined: Becoming a Tech-Enabled Change Agent here.