To meet the evolving needs of SME customers, banks are transforming their business models, digitizing their offerings, and creating ecosystems with a whole range of beyond banking services.
This report provides key insights and considerations on the SME banking space, including trends, challenges and opportunities, evolving service models, digital initiatives, or partnership plans. It also shows how banks can capitalize on these dynamics to build truly customer-centric propositions for SMEs and unlock the vast opportunities for innovation and growth in SME banking.
The comprehensive research paper was developed in partnership with Efma. A global non-profit organization, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. 120 financial groups in 133 countries are Efma members.
“We believe the banks that will be successful are those that are able to create ecosystems and offer complex value propositions to their clients – combining financial products with value-added services.”
Managing Director, Corporate Directorate, OTP Bank