SME Banking

SME banking starts with understanding your market. Get up to speed with smarter segmentation, better risk assesment, and more tailored products for the segments in your portfolio.

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Trusted by 40+ institutions around the world

SME Banking today

Being a partner for SME businesses can be a challenge. No two businesses are alike, so understanding opportunities and risks calls for considerable expertise. SME banks have this expertise in-house, but scaling and adopting new technology has been a challenge.

Rapidly changing markets and regulations call for new segmentation strategies and products that answer the needs of modern businesses with digital engagement across all channels.


Introducing Lighthouse for SME Banking

Lighthouse allows SME banks to better connect with their customers. It is built on the notion that banking can become more personalized, more convenient, and more efficient.

Lighthouse brings customer centricity to SME banking by providing access to customer data at every interaction. The Evolutive Data Core integrates propietary data as well as data and services from an ecosystem of third-parties. Lighthouse allows SME banks to create value quickly through a combination
of pre-built functionality and low-code, with the option to keep legacy systems in place.

More details about Lighthouse

Benefits for SME Banking

Customer Centricity

Use customer data at any stage of any interaction. Customer data is an integral part of the platform.

Connected to the Ecosystem

Benefit from data and services provided by third-parties to complement your own services.

Fast time-to-market

Launch products and customer journeys faster by building with modular Automation Blocks.

Reduced complexity on IT

Enable business teams to innovate by themselves with the low-code Innovation Studio.

Continuous Innovation

Use any data source or any service to improve your offerings, the Evolutive Data Core will grow with you. That’s what it's made to do.

Customer Journeys - Design for convenience

Use customer data at any stage of any interaction. Customer data is an integral part of the platform.

SME Banking solutions

Digital Onboarding

Make onboarding fast and convenient for your new customers. Set the tone from day one with a seamless experience. Lighthouse offers an end-to-end digital customer journey that will increase your conversion rate.

Digital Lending

Take the sting out of loan applications for your customers. With advanced process automation and digital scoring and rating you can offer customers a loan in a matter of minutes.

Digital Deposits

Make your deposit products stand out by using integrated customer data for smarter campaigns and better targeting. Grow your managed assets under management by offering the most convenient experience your customers can get.

Digital Trade Finance

Reliable decisions at speed: calculate scores and ratings quicker with our Scoring Engine. Use our automated Decision tools to improve your customer journeys by speeding up approvals and time-to-money.

What our customers are saying

Idea::Bank needed change from the ground up.  

Having bought the former Romanian International Bank, including its branch network and legacy systems, the challenge was to transform this traditional brick-and-mortar businesswhich still operated using manual processes, into a digital financial services organization as quickly as possible. 

  • Implementation of a 100% digital solution in just 5 months 
  • Time-to-money for new loans reduced by 40% 
  • Lending productivity and efficiency increased by 50% 
  • Credit portfolio trebled 
  • Product rollout time reduced to one-tenth of what it was before 

FintechOS has become our strategic partner. After multiple projects which helped us to reduce the time-to-money by 40 percent for our customers and roll out new products almost 10 times faster, we now provide a simple, bespoke, error-free digital customer experience. This is next-level customer engagement.

Simina Baiasu, Executive Vice President Idea::Bank

For TBI the operational challenge could be summed up in one word: friction. Customer onboarding was cumbersome, with paper-based data processes for the bank and for prospective clients – a classic source of friction.

 What the bank needed was flexibility, automation, and online processes – and fast.  

  • Integrated digital lending platform implemented in two months 
  • Time-to-money for new customers reduced from three days to 15 minutes
  • Automated customized product offers drive record month-on-month growth  
  • Over one million online loan applications in 2020 and rising 
  • Seamless, embedded lending integrated with more than 10,000 online merchants 

It is not easy to open the way for innovation in a traditional banking market. But the desire and courage to offer our clients a different financing solution, 100% on-line was sustained by the boldness of our partner, FintechOS, to develop the necessary technology.

Kostas Tovil, SVP E-Commerce, TBI Bank

Real ROI for every team

Business Users

Lighthouse enables you to design personalized products and customer journeys while radically reducing time-to-market. Update your existing offerings and design your own with our Innovation Studio and remove the strain on your IT department.

  • Reduce time-to-market
  • Personalise products
  • Create customer journeys

IT

Reduce the risk of unsupported customized legacy infrastructure by gradually decreasing the reliance on these systems. Move critical functionality into Lighthouse and reduce core systems to product servicing dumb ledgers over time. With fewer worries about legacy infrastructure and less time spend on maintaining legacy systems IT can finally play an active role in moving the business forward.

  • Create a transition path for legacy infrastructure
  • Spend less time on maintenance
  • Become a pro-active partner to the business

Marketing

Be part of the conversation from day one. When a new financial product or service is launched, the marketing strategy should be built into it. With Lighthouse this has become a reality. Products and services can be targeted to custom personas you can define yourself and promoted with omnichannel campaigns, thanks to the personalization features of the Evolutive Data Core.

  • Design the marketing strategy with the product
  • Build personas and audiences to use across the platform
  • Personalize offerings based on personas and behavior

Compliance

Compliance provides the checks and balances needed to meet safety, regulatory, and ethical standards. Yet with increasing regulatory pressure it becomes harder and harder to be compliant without slowing down the business. End-to-end digitization helps to take away bottlenecks and speed up processes. Advanced analytics, artificial intelligence and machine learning help to discriminate between benign and fraudulent cases.

  • Benefit from the audit capabilities of fully digital customer journeys
  • Integrate with AML and KYC solutions from the ecosystem
  • Use advanced analytics and artificial intelligence to identify fraud

Operations

Yesterday’s operational models cannot support today’s sales channels. The backoffice with its analogue processes and many handovers isn’t built to compete on convenience and speed. Lighthouse helps banks to digitize their workflows end-to-end with advanced workflows, digital KYC, case management, digital documents, and e-signatures. This reduces customer journeys to a single digital session, improving customer outcomes and relieving pressure on staff in the process.

  • Create a fully paperless back office
  • Use process automation to fully digitize onboarding and origination
  • Manage complex cases faster with digital case management