BRD SocGen

BRD SocGen needed to speed up digital transformation in its retail segment and win new customers – fast. FintechOS provided a straightforward solution for onboarding new customers and originating loans that led to a 95% customer satisfaction rate.

The Challenge

The SocGen subsidiary wanted to speed up digital transformation in its retail segment and win new customers – and they wanted to do this fast. BRD’s major competitors had already built compelling onboarding journeys and were snapping up new clients. With an underlying theme of moving away from branch-based banking, the bank aimed to gain more new current account sign-ups every month, which meant they needed a cutting-edge solution capable of doing the job. It also wanted to create a fully digitized loan origination system for existing customers as well as new sign-ups, with a faster time to market, in line with their strategy for more customer-centric solutions.

Solution

FintechOS provided a solution that overcame complexity and enabled a straightforward way of onboarding new customers and originating new loans. BRD chose to work with FintechOS due to its knowledge of the market and deep experience in building future-facing digital products and services. For BRD, FintechOS was an off-the-shelf solution that provided the foundation for having quick delivery.

Key achievements

95%

Customer satisfaction rating

8

Months to fully launch the project

20

Systems and apps integrated

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